退款政策

REFUND POLICY

We want you to be completely satisfied with your PAWLINK purchase. If you're not happy with your order, we're here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in original condition, and in original packaging.

Non-returnable items:
- Items damaged due to misuse or improper handling
- Items without original packaging

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges
If you received a defective or damaged item, please contact us within 7 days of delivery at support@pawlinkpets.com and we'll arrange a replacement.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Contact Us
For any questions, please email us at support@pawlinkpets.com.